Return Policy

Return Eligibility

At Halo Buds, every product is carefully handcrafted with attention to detail. As each item is handmade, slight variations in colour, texture, size or finish are natural and make every product unique. These minor variations are not considered manufacturing defects and are therefore not eligible for return or replacement.

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Products Eligible for Return

• Wrong product delivered.
• Damaged product received during shipping.
• Manufacturing defect.
• Missing item in the package.

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Products Not Eligible for Return

• Used or worn products.
• Products damaged after delivery.
• Customized or personalized products.
• Products without original packaging.
• Products returned after the return period.
• Minor color or size variations due to handmade craftsmanship.

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Return Request Timeline

Return requests must be raised within 7 days from the date of delivery.

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Conditions for Return

• Product must be unused.
• Original packaging should be intact.
• Tags and accessories must be included.
• Invoice or Order ID should be available.

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How to Request a Return

1. Contact Halo Buds Customer Support.
2. Share your Order ID.
3. Upload clear product photos.
4. For damaged or incorrect products, customers are requested to provide an uninterrupted unboxing video. This helps us verify the issue quickly and process the return or replacement efficiently.
5. Our support team will review your request within 2 business days.

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Inspection & Approval

Once your returned product reaches our warehouse, it will be inspected by our quality team. If the return request satisfies our eligibility criteria, the return will be approved and processed accordingly. Halo Buds reserves the right to reject return requests that do not meet our return conditions.

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Inspection Process

Once the returned product is received, our quality team will inspect it. If approved, a replacement or refund will be processed as per our policy.

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Replacement Policy

If the returned product is eligible, Halo Buds will arrange a replacement based on stock availability.

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Return Shipping Charges

• If the return is due to a wrong, damaged or defective product, Halo Buds will bear the return shipping cost.
• For all other approved returns, customers may be responsible for the return shipping charges.

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Return Shipping

• If Halo Buds made an error (wrong or damaged product), return shipping will be borne by Halo Buds.
• For other approved returns, customers may be responsible for return shipping charges.

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Quality Assurance

Every Halo Buds product is carefully inspected before dispatch. However, if you receive a damaged or incorrect item, we are committed to resolving the issue promptly.

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Need Assistance?

If you have any questions regarding returns or replacements, please contact our customer support team. We will be happy to assist you.

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Return Request Rejection

Halo Buds reserves the right to reject any return request if:

• The product has been used or damaged after delivery.
• The return request is raised after the eligible return period.
• The original packaging is missing.
• The product is customized or personalized.
• The item does not satisfy the return eligibility conditions mentioned above.